Refund policy

At Piani, every bar is crafted with care, precision, and the highest-quality ingredients. Chocolate is a delicate product that requires strict temperature control and special handling from the moment it leaves our factory until it reaches you.

For this reason—and to ensure product safety, freshness, and hygiene—we are unable to accept returns or provide refunds once an order has been delivered or collected.

We take great pride in the quality of our chocolate. Each item is inspected before dispatch, and we pack your order securely to maintain its condition throughout transport. However, if you believe you have received a product that is damaged or incorrect, please reach out to us immediately.

If your order arrives with an issue (such as melting, breakage, or wrong item), kindly contact us within 24 hours with:

Our team will review your case promptly and assist you with the best possible solution.

Because chocolate is perishable and sensitive to heat, humidity, and storage conditions, returned products cannot be reused or safely restocked. This protects both our customers and the integrity of the Piani brand.